This policy explains how cancellation and refunds work for WallScout subscriptions. It is part of our Terms of Service.
In short: you can cancel at any time and keep access until the end of the period you paid for. Payments are not refunded, with the exceptions listed in Section 3.
1. Free Trial
Your free trial costs nothing. If you cancel before the trial ends, you are never charged. We email you a reminder before the trial ends. If you do not cancel, your card is charged automatically for the plan you selected when the trial ends.
2. Cancelling a Subscription
You can cancel at any time, in a few clicks: in the app, go to your Account page, click Manage billing, then cancel your plan. If you have trouble cancelling, email us and we will do it for you.
- Cancellation stops the next renewal. You are not charged again.
- You keep full access to your plan until the end of the billing period you have already paid for.
- We do not give refunds or credits for partial billing periods, unused analyses, downgrades, or the unused part of a yearly plan.
3. When We Do Refund
- You forgot to cancel your trial. If you were charged when your free trial ended, contact us within 48 hours of the charge. If you have not run any analysis since the charge, we refund it in full and cancel your subscription.
- Billing errors. If you were charged twice, or charged after you had cancelled, we refund the incorrect charge in full.
- Where the law requires it. This policy does not limit any mandatory refund rights you have under the laws of your country.
Any other refund is at our sole discretion and does not create an obligation for future cases.
4. How to Request a Refund
Email hello@wallscout.io from the email address on your WallScout account, with the date and amount of the charge. We usually answer within 2 business days. Approved refunds go back to your original payment method through Stripe, and usually appear within 5 to 10 business days, depending on your bank.
5. Chargebacks
If something looks wrong on your statement, please contact us before opening a dispute with your bank. We can usually fix it faster. While a chargeback is open, we may suspend the account concerned.
6. Contact Us
Email: hello@wallscout.io
Operator: Mirrer Productions (WallScout)